Last Updated: 22 October 2026
At Hawk, a brand of Trimac Products Private Limited, we aim to make ordering musical instruments and professional audio accessories through our website, www.hawkpro.in, a clear and convenient experience. This Shipping Policy explains how we handle order processing, shipping, delivery updates and delivery-related concerns.
Please read this policy before placing your order.
1. Shipping Coverage
HawkPro currently offers products through its website for customers in India. Delivery availability may depend on the shipping address and the serviceability of the destination by our logistics partners.
Please ensure that your delivery address, PIN code, mobile number, and other required details are correct when placing an order.
If you need assistance confirming delivery availability for your location, contact our customer support team at support@hawkpro.in.
2. Order Processing and Dispatch
Orders are processed after the required order and payment details have been received and verified.
Processing and dispatch may depend on product availability, order verification, and other operational requirements. An order confirmation does not necessarily mean that the product has already been dispatched.
Once your order is dispatched, any available shipping or tracking information will be shared through the relevant communication channel.
If a product becomes unavailable or an order cannot be fulfilled, Hawk will communicate the relevant information and handle the order in accordance with the applicable terms and policies.
3. Shipping Charges
Any applicable shipping charges will be communicated before you complete your purchase. Please review the final order amount displayed during checkout before submitting your order.
For questions about shipping charges or delivery availability, contact our support team before placing your order.
4. Estimated Delivery Time
Delivery timelines may vary depending on your location, product availability, order processing, courier operations, weather conditions, and other circumstances that may affect transportation.
Where an estimated delivery timeline is provided during checkout or in an order communication, it should be treated as an estimate unless a specific delivery commitment has been confirmed by Hawk.
We recommend checking any available order updates and contacting customer support if you require assistance with a delayed shipment.
5. Shipping Address Changes
If you need to change your shipping address, please email support@hawkpro.in as soon as possible.
As stated in our Return Policy, an address modification may be requested before the order is packed or shipped. Once the order has been packed or dispatched, changes may no longer be possible.
Please include your order details and the corrected address in your request. A change will depend on the order's current status and confirmation from our team.
6. Receiving Your Order
When your shipment arrives, please check the package and the products received.
If you notice visible damage, missing items, an incorrect product, or another delivery-related issue, contact Hawk customer support promptly with your order details and a clear description of the concern.
As specified in our Return Policy, delivery disputes must be reported within 24 hours of receiving the delivery notification from our logistics partner.
Where possible, retain the original packaging and supporting photographs until our team advises you on the next steps.
7. Delayed, Missing or Disputed Deliveries
If your shipment appears delayed, the tracking information is unclear, or you have received a delivery notification but have not received the package, please contact support@hawkpro.in.
Include your order number, registered contact details, and any available shipping or tracking information. Our team will review the concern and guide you through the applicable resolution process.
Reporting a delivery issue promptly helps us review the matter with the relevant logistics partner.
8. Order Cancellation and Refunds
Orders may be cancelled before they are packed or shipped, subject to our existing cancellation terms.
According to the HawkPro Return Policy, refunds for eligible cancellations are generally processed within 10 to 15 days.
For complete information about cancellation eligibility, returns, defect-related claims, and refunds, please review our Return Policy.
9. Payment Information
Please review the payment methods available on the website at checkout. Our Terms of Use state that payments can be made through credit cards, debit cards, net banking and wallets, and that Cash on Delivery (COD) is not available.
Available payment methods may be subject to the applicable checkout terms.
10. Contact Us
For shipping, order processing, or delivery-related questions, contact:
Hawk | Trimac Products Private Limited
D-40, DSIIDC Packaging Complex,
Kirti Nagar, Delhi – 110015, India.
Email: support@hawkpro.in
Website: https://www.hawkpro.in/contact-us/
For information about the use of personal information submitted through our website, please read our Privacy Policy.